Refund Policy for Wander Moor Boutique
At Wander Moor Boutique, we strive to provide you with the best possible shopping experience. We understand that sometimes things don’t go as planned, and we want to ensure your satisfaction. Please read our refund policy carefully before making a purchase.
Due to the customization of our products, we do not accept returns or exchanges unless you receive a wrong, damaged, or misspelled item. In this case please contact us and include photo evidence of the issue within 7 days following the delivery of your item.
1. Physical Products
Return Eligibility: For physical products, we accept returns and exchanges under the following conditions:
- Contact us within 5 days of delivery to show that the product was damaged or personalization was misspelled.
- Ship item(s) back within 14 days of delivery.
- Request a cancellation: within 24 hours of purchase.
Non-Returnable Items: The following items cannot be returned or exchanged:
- Custom or personalized orders
- Items on sale
2. Conditions of Return
Return Shipping Costs: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Item Condition: Items must be returned in their original condition. This includes ensuring the item is unused, unwashed, and in the original packaging.
3. Refunds
Inspection Process: Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you of the status of your refund after inspecting the item.
Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds: In some cases, only partial refunds are granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
4. Damaged or Defective Items
Reporting Issues: If you received a damaged or defective item, please contact us immediately. Include a description of the issue and photos of the damage or defect.
Resolution Options: We will work with you to ensure you receive a replacement or a refund. If a replacement is sent, it will be at no additional cost to you.
5. Lost or Delayed Shipments
Lost Items: If your order does not arrive within the expected delivery time frame, please contact us. We will work with the shipping carrier to locate your package or provide a resolution.
Delayed Shipments: Please note that delivery times may be affected by factors beyond our control, such as customs delays or weather conditions. We appreciate your patience in these situations.
6. Contact Us
If you have any questions about our refund policy, please contact us:
- Email: Wander Moor Boutique
Thank you again for supporting my small family business
Joanne Moormeier
